Our goal is to improve quality of life for all members of the Malibu MD family. Our team is working very hard to ensure your return or exchange is processed as quickly and as painless as possible.
ALL RETURNS OR EXCHANGE REQUESTS MUST GO THROUGH THE MALIBU MD RETURN FORM BELOW.
OUR CUSTOMER SERVICE NUMBER MAY NOT HAVE THE AUTHORITY TO APPROVE RETURNS.
PLEASE ENSURE YOUR RETURN MEETS OUR RETURN POLICY BELOW:
TERMS OF SALE AND REFUND POLICY
By agreeing to the Terms and Conditions you agree that you understand that the products purchased, have not been evaluated by the FDA, and we make no claims as to any benefits from our products. Results may vary. Please see our Website Disclaimer for more. By purchasing our products, you agree and acknowledge that you do so based upon your own opinions as to any benefits the products may provide.
PRODUCT SATISFACTION
If you, for any reason, are not satisfied with your order within 30 days of your receipt of the product, you may return the unused portion of the product for a full refund; provided (i) the item(s) were not designated as non-returnable; (ii) we receive your return within thirty (30) days of delivery to you; and (iii) the merchandise is returned in the same condition as originally received by you. Once the goods are received by us, we will refund your purchase price, less the original shipping & handling charges.
There are no returns or exchanges on Final Sale items.
RETURN SHIPPING
You bear the risk of loss or damage during shipment (other than when returning non-conforming merchandise) and as such, you are advised to obtain appropriate parcel insurance and tracking. Your refund will be credited back to the same payment method used to make the applicable purchase.
DAMAGE DUE TO FREIGHT OR SHIPPING
All our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon receipt of your order, please inspect the product carefully to ensure it was not damaged during shipping. All claims for damaged product must be made within 48 hours after it has been delivered to you. Please contact us to notify us of any damaged product, including a full description of the damage. Malibu MD is not liable for products purchased and shipped from third party retailers.
Take 30 days to try our anti-aging products absolutely risk-free. We know you’ll love them! If you’re not completely satisfied with our products for any reason, contact our customer service, and we’ll quickly fix it – easy as that.
⭐Pro Tip Everyone's skin is different and may react differently than others. We avoid harsh chemicals but we want to make sure you have time to see results. That's why we thought it is essential to give you the time to incorporate Malibu MD into your everyday life. Want to try it for 29 days before deciding? Go for it. No rush here. Start Shopping >
*Response typically within 1 Business Day
For questions on how to submit Return and Exchange Request form, message our Customer Support team. Please note, returns maybe subject to a restocking fee.
Check out our self-service tools to get help fast. Or reach out to our customer support team above
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